posté le 01/04/2012 - date de séjour : avril 2012
4 / 20
Absolument lamentable. ventilation chaude à la place de la climatisation .moquette sale. chambre sentant le renfermé. personnel à la réception qui refusait catégoriquement de la changer et ce, jusqu'à minuit et demi passé où un nouveau réceptionniste a enfin accepté de nous donner une chambre alors que nous étions sensés avoir réservé une junior suite.nous[…]avons dû dormir avec la fenêtre ouverte . lit très inconfortable pour la 3ème personne.seul avantage: parking gratuit et wifi au lobby.
posté le 01/11/2012 - date de séjour : novembre 2012
4 / 20
We are a family with 3 children. we booked this hotel for 2 main reasons : - need a 5 stars hotel which ensures a high service quality to be a little bit pampered during our holidays and we need a swimming pool for the children. these both needs were not reached. the swimming pool was closed but it was not indicated in the website. even today, it is[…]not indicated yet. they propose us to go to a swimming pool with a voucher to another hotel where they was some privacy (most of the time, men and women can't swim together. it is easy for our daughter and sons !). employees, and particulary at reception were rude. they didn't care about our problem. they didn't say "hello" on the morning ! to get breakfast in the main court, the employees set the table but we felt we disturbed them. same to get coffee again... i don't speak about the dozen of cigarette butts found in the flowerpots for the 2 breakfasts we had..to sum up, the service and commodities were equal to a 2 stars hotel but not at all 5 stars hotel. i have the opportunity to travel a lot in this kind of hotels for my business and i can assure you this hotel doesn't worth its 5 stars and must be avoided.